Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and G-MAX IT SERVICES ("Company," "we," "our," or "us") regarding your use of our website gmaxconnect.com and services. By accessing or using our services, you agree to be bound by these Terms.

Our Services

G-MAX IT SERVICES provides comprehensive technology solutions including:

• Internet Service Provider (ISP) solutions and corporate leased lines
• Pilgrimage management and RFID-based tracking systems
• Intelligent surveillance and AI-powered security solutions
• Enterprise wireless networks and connectivity solutions
• Custom software development and smart ecosystem integration

User Responsibilities

Acceptable Use

When using our services, you agree to:

• Provide accurate and truthful information
• Use services only for lawful business purposes
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations

Prohibited Activities

You agree not to:

• Use our services for illegal activities or to violate third-party rights
• Attempt to gain unauthorized access to our systems or networks
• Distribute malware, viruses, or other harmful software
• Interfere with or disrupt the operation of our services

Service Level Agreements

ISP and Connectivity Services

• Uptime Guarantee: 99.9% network availability for enterprise leased lines
• Support Response: 24/7 technical support with 4-hour response time for critical issues
• Performance Monitoring: Continuous network monitoring and proactive issue resolution

Software and Custom Solutions

• Development Timeline: Project milestones and delivery schedules as per signed agreements
• Testing and Quality Assurance: Comprehensive testing before deployment
• Post-Deployment Support: Technical support and maintenance as specified in service contracts

Payment Terms

• Payment Schedule: Monthly billing for ongoing services, milestone-based payments for project work
• Late Payments: Service suspension may occur for accounts 30 days past due
• Refund Policy: Refunds processed according to specific service agreements and applicable laws
• Currency: All payments in Indian Rupees (INR) unless otherwise specified

Intellectual Property Rights

Our Intellectual Property

All content, software, technologies, and materials provided by G-MAX IT SERVICES are protected by intellectual property laws. This includes but is not limited to:

• Proprietary software and applications
• Technical documentation and methodologies
• Trademarks, logos, and brand materials

Custom Development

For custom software development projects, intellectual property ownership will be clearly defined in individual service agreements, typically granting clients rights to use the developed solutions while preserving our rights to underlying technologies and methodologies.

Limitation of Liability

To the maximum extent permitted by applicable law, G-MAX IT SERVICES shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Service interruptions due to circumstances beyond our reasonable control
• Third-party actions or force majeure events

Termination

Termination by Client

You may terminate services by providing written notice as specified in your service agreement, typically 30 days for ongoing services.

Termination by G-MAX IT SERVICES

We may terminate or suspend services immediately for:

• Violation of these Terms or service agreements
• Non-payment of fees or charges
• Illegal or harmful use of our services

Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Jammu, Jammu and Kashmir, India.

Contact Information

For questions about these Terms of Service or our services, please contact us: